REFUND & RETURN POLICY

Refund & Return Policy

At FREETIMEJOY, we want you to be completely satisfied with your purchase. Our policy is designed to be transparent and fair across our different product lines, ensuring a seamless experience for our community of hobbyists and collectors.

1. Products Fulfilled by Amazon (Affiliate Links)

For items purchased via Amazon through our recommendation links, the return and exchange process is handled directly by Amazon.com to ensure the fastest service.

  • Return Window: Generally 30 days from delivery (subject to Amazon's specific category terms).
  • How to return: Please log in to your Amazon account and initiate the return through your "Orders" section.
  • Refunds: Processed directly by Amazon to your original payment method.
  • Exchanges: For Amazon products, exchanges must be managed through your Amazon account tools. Our store cannot directly process exchanges for items fulfilled by third-party affiliates.

2. FREETIMEJOY Collection (Domestic Shipping)

For products shipped directly from our U.S. partner warehouses, we offer a dedicated satisfaction guarantee.

  • Return Window: You have 30 days after receiving your item to request a return.
  • Eligibility: To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.
  • Return Process: To start a return, you can contact us at [Tu Email Aquí]. Items sent back to us without first requesting a return will not be accepted.

3. Non-returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products (such as special personalized kits), and personal care goods. Please get in touch if you have questions or concerns about your specific item.

4. Exchanges (FREETIMEJOY Collection)

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.